Guess you want to ask
1. How to get your material samples? A: Contact our agent to express the material samples you need, and send them to customers by sending photos, videos or express delivery.
2. How long does the production time and transportation time of the ordered products take? A: The normal production cycle is 25 days, some conventional products can be 10-15 days, the transportation time is according to the destination distance, the normal transportation time is 25-35 days, the specific time is determined according to the port and customs clearance
3. Can the product be customized with specified colors or fabrics? A: You can customize the size, color or fabric, some special products need to be confirmed with the agent.
4. Can the size be customized? A: It can be customized, and some special products need to be confirmed with the agent before placing an order.
5. How to ensure the quality of your products? Answer: 1. Each process in the production process is inspected by quality inspectors and strictly inspected. 2. Strict sampling inspection of single products and batch products before shipment to ensure that the product packaging is intact. And you can send the inspection video by mail for confirmation.
6. Do your products have environmental certifications? A: All materials used in the product have environmental protection certification certificates, and there is a strict assessment system for raw material suppliers to ensure the safety of the materials used in the product, please feel free to use it.
7. What is your freight method, and how is the transportation time and freight from China to the United States calculated. A: The international logistics company arranges the truck to pick up the goods at the factory and transports them to the United States by sea, usually with a transportation time of 25-35 days, depending on the port and customs clearance. The freight is calculated based on the volume, weight and transportation route of the goods, and we will provide a detailed freight quotation for your confirmation (overseas products do not include freight).
8. What is your product packaging like? Is the furniture removable (e.g. table legs separated) to save space? Answer: according to the product model, large products can be disassembled, the inner layer is wrapped with thickened foam, the corners are fixed with hard edge protection strips, the thickened corrugated box is strengthened, and the outer box is thickened and widened with multi-layer solid wood plywood strips to ensure that the product is safely protected.
9. How to handle customs clearance and taxes for goods? Answer: Customs clearance and taxes are handled by international logistics companies, and the transportation costs reported to customers include customs clearance and taxes.
10. What payment methods does your website accept? How to specify the deposit ratio of the order (30% for common use) and the final payment node (before delivery/see bill of lading)? Answer: 1. The platform transfers offline transactions, remitts money to our company's collection account, pays 50% deposit first, and sends photos and videos to customers after the finished product is ready, informs customers of the final payment amount, pays the balance 3-5 days in advance, and then arranges delivery. 2. The platform transaction uses PayPal and WorldLandview, which need to be paid in full, and can be sent out in 3-5 days after the finished product is finished and the photos and videos are sent to the customer for confirmation
11. How is the warranty and return policy of your products stipulated?
Answer: Wooden products are guaranteed for 3 years, soft products are guaranteed for 5 years, check whether the outer packaging is damaged after receiving the goods, and take pictures in time Reserve to send it to our agent for confirmation, negotiate the return and exchange according to the real-time situation, and the product itself cannot be returned or exchanged without quality problems.
12. Do you provide assembly videos/manuals? Does complex furniture include installation services?
A: Installation video/manual can be provided, overseas installation service is not included, photos or videos can assist in on-site assembly.
13. Is it directly operated by the factory? Can you inspect the factory or provide photos of the production line?
A: We are a high-end furniture customization factory, with a complete production line, customers can visit the factory for on-site inspection, yes
to provide a full production chain photo.
14. Are there tiered prices and discounts for bulk orders (such as full container order discounts)?
Answer: Bulk orders can have discounts, and the quotation is based on the bulk cost of the product.
2. How long does the production time and transportation time of the ordered products take? A: The normal production cycle is 25 days, some conventional products can be 10-15 days, the transportation time is according to the destination distance, the normal transportation time is 25-35 days, the specific time is determined according to the port and customs clearance
3. Can the product be customized with specified colors or fabrics? A: You can customize the size, color or fabric, some special products need to be confirmed with the agent.
4. Can the size be customized? A: It can be customized, and some special products need to be confirmed with the agent before placing an order.
5. How to ensure the quality of your products? Answer: 1. Each process in the production process is inspected by quality inspectors and strictly inspected. 2. Strict sampling inspection of single products and batch products before shipment to ensure that the product packaging is intact. And you can send the inspection video by mail for confirmation.
6. Do your products have environmental certifications? A: All materials used in the product have environmental protection certification certificates, and there is a strict assessment system for raw material suppliers to ensure the safety of the materials used in the product, please feel free to use it.
7. What is your freight method, and how is the transportation time and freight from China to the United States calculated. A: The international logistics company arranges the truck to pick up the goods at the factory and transports them to the United States by sea, usually with a transportation time of 25-35 days, depending on the port and customs clearance. The freight is calculated based on the volume, weight and transportation route of the goods, and we will provide a detailed freight quotation for your confirmation (overseas products do not include freight).
8. What is your product packaging like? Is the furniture removable (e.g. table legs separated) to save space? Answer: according to the product model, large products can be disassembled, the inner layer is wrapped with thickened foam, the corners are fixed with hard edge protection strips, the thickened corrugated box is strengthened, and the outer box is thickened and widened with multi-layer solid wood plywood strips to ensure that the product is safely protected.
9. How to handle customs clearance and taxes for goods? Answer: Customs clearance and taxes are handled by international logistics companies, and the transportation costs reported to customers include customs clearance and taxes.
10. What payment methods does your website accept? How to specify the deposit ratio of the order (30% for common use) and the final payment node (before delivery/see bill of lading)? Answer: 1. The platform transfers offline transactions, remitts money to our company's collection account, pays 50% deposit first, and sends photos and videos to customers after the finished product is ready, informs customers of the final payment amount, pays the balance 3-5 days in advance, and then arranges delivery. 2. The platform transaction uses PayPal and WorldLandview, which need to be paid in full, and can be sent out in 3-5 days after the finished product is finished and the photos and videos are sent to the customer for confirmation
11. How is the warranty and return policy of your products stipulated?
Answer: Wooden products are guaranteed for 3 years, soft products are guaranteed for 5 years, check whether the outer packaging is damaged after receiving the goods, and take pictures in time Reserve to send it to our agent for confirmation, negotiate the return and exchange according to the real-time situation, and the product itself cannot be returned or exchanged without quality problems.
12. Do you provide assembly videos/manuals? Does complex furniture include installation services?
A: Installation video/manual can be provided, overseas installation service is not included, photos or videos can assist in on-site assembly.
13. Is it directly operated by the factory? Can you inspect the factory or provide photos of the production line?
A: We are a high-end furniture customization factory, with a complete production line, customers can visit the factory for on-site inspection, yes
to provide a full production chain photo.
14. Are there tiered prices and discounts for bulk orders (such as full container order discounts)?
Answer: Bulk orders can have discounts, and the quotation is based on the bulk cost of the product.